We understand that our customer’s vehicles are a vital tool to their business or everyday life. This is why our main aim at Ferndown Commercials is to keep our customers on the road. We pride ourselves on pulling out all the stops to ensure your vehicle is back on the road as soon as possible, whether it’s following a service or a breakdown.
The staff at Ferndown Commercials Ltd are some of the most experienced and are constantly undergoing training, keeping up to date with all the latest changes ensuring the customer is always getting the very best service available.
Main
Duties
|
-
Reporting
to your Line Manager, providing regular updates of the current scheduled of work
-
Regularly
liaise throughout the day with the Service advisor team on all things in direct
relation to the workshop
-
Processing
engineers reports from write up though to an account invoice.
-
Liaising
with customers in requesting purchase order numbers.
-
Using
Fleet account portals to request work authorisation and purchase order numbers.
-
Using
Manufacturer R&M and warranty systems to complete and invoice completed
work.
-
Input
and adjustments of engineers time sheets.
-
Monitoring
and actioning emails in accounts and administration mail boxes.
-
Investigating
and dealing with customer invoice queries.
-
Confirming
and processing customers legal vehicle documentation.
-
Updating
spreadsheets/logs of outstanding Purchase order numbers.
-
Answering
department incoming phone calls.
-
Display
excellent customer service skills over the phone and face to face
Liaise with other
departments to promote good communication across the company
Skills
and Previous Experience
-
Excellent communication skills
-
Methodical and organised
-
Demonstrates a strong knowledge of the motor vehicle
industry
-
Customer focused
-
Flexible approach to
work
-
Knowledge of Health
and Safety
-
Experience of implementing process
improvement
Hours:
8:00am – 5:00pm Mon-Fri
Job
type:
Permanent/full time
|
Text here ...
