We understand that our customer’s vehicles are a vital tool to their business or everyday life. This is why our main aim at Ferndown Commercials is to keep our customers on the road. We pride ourselves on pulling out all the stops to ensure your vehicle is back on the road as soon as possible, whether it’s following a service or a breakdown.

The staff at Ferndown Commercials Ltd are some of the most experienced and are constantly undergoing training, keeping up to date with all the latest changes ensuring the customer is always getting the very best service available.

Main Duties

- Reporting to the Service Manager/ Operations Manager, providing regular updates of the current schedule of work.

- Regularly liaise throughout the day with the workshop engineers on all things in direct relation to the workshop and work in progress.

- Assisting with the process of warranty claims for our franchises.

- Work with a team of engineers for continuity for customer and engineers communication.

- Ensure all engineers paperwork is handed in on completion of jobs.

- Consistent communication with customers throughout jobs being work in progress.

- Scheduling planned work for your team of engineers.

- Forward planning any jobs that roll over and booking in engineers next jobs when nearing completion of current job.

- Email enquiries.

- Incoming and outgoing phone calls.

- Booking in work from email/telephone enquiries.

- Display excellent customer service skills over the phone and face to face

- Ensure that all jobs are being undertaken in a professional and correct manner

- Liaise with other departments to promote good communication across the company

- To be aware of and adhere to all the housekeeping and Health and Safety regulations and policies applicable to your role and service environment

- Complete all relevant administrative tasks and any other tasks when required

- Enrol on additional ongoing developmental training in order to enhance knowledge and broaden skillset

Skills and Previous Experience

- Excellent communication skills

- Methodical and organised

- Demonstrates a strong knowledge of the motor vehicle industry

- Customer focused

- Flexible approach to work

- Experience of implementing process improvement

Salary: From £22,000 to £32,000 DOE

Hours: 8:00am – 5:00pm Mon-Fri – Sat as required 7 - 12

Job type: Permanent/full time